WHO WE ARE
Awakened London Ltd is the data controller for personal data collected via this website. Company number: 12259360. Registered address: 17 Green Lanes, London N16 9BS. Email: hello@awakenedlondon.com. ICO Registration Number: ZC172516.
WHAT DATA WE COLLECT
- When you place an order: name, email, delivery address, billing address, and payment details (processed by Shopify Payments; card details are not stored by us).
- When you browse: IP address, browser type, pages visited, and time on site.
- When you contact us: name, email, and message contents.
HOW WE USE YOUR DATA
| Purpose | Legal basis (UK GDPR) |
|---|---|
| Processing and fulfilling your order | Contract (Art. 6(1)(b)) |
| Sending order confirmation and shipping updates | Contract (Art. 6(1)(b)) |
| Responding to enquiries and customer service | Legitimate interests (Art. 6(1)(f)) |
| Fraud prevention and security | Legitimate interests (Art. 6(1)(f)) |
| Improving our website and store | Legitimate interests (Art. 6(1)(f)) |
| Sending marketing emails (opt-in subscribers only) | Consent (Art. 6(1)(a)) |
We do not use your data for automated decision-making or profiling.
HOW LONG WE KEEP YOUR DATA
Order data: 7 years (UK tax/accounting). Customer service messages: 2 years after last interaction. Analytics data: see Cookies section.
WHO WE SHARE YOUR DATA WITH
We do not sell your data. We share only with:
- Shopify Inc. (e-commerce and payment, US/Canada servers under transfer safeguards, see shopify.com/legal/privacy).
- Royal Mail or equivalent (name and delivery address only).
- Xero Limited (accounting, see xero.com/uk/legal/privacy).
- Plausible Analytics (privacy-first, no personal data, no cookies, see plausible.io/data-policy).
YOUR RIGHTS
Under UK GDPR, you have the right to access (Subject Access Request), rectify inaccurate data, request erasure in certain circumstances, restrict processing, data portability, object to legitimate interests processing, and withdraw marketing consent.
Email hello@awakenedlondon.com and we respond within one calendar month. You may also complain to the ICO at ico.org.uk or 0303 123 1113.
COOKIES
Plausible Analytics is cookieless and processes no personal data, providing only aggregate, anonymised statistics. No consent banner is required for Plausible.
Shopify store cookies are strictly necessary for shopping cart and checkout session functionality and do not require consent. We do not use advertising, tracking, or non-essential cookies.
CHILDREN
This website is not directed at under-13s. We do not knowingly collect children's data. If you believe a child has submitted data, email hello@awakenedlondon.com.
CHANGES TO THIS POLICY
We update the date above when we make changes. Significant changes are notified by email to customers with recent orders.
CONTACT
Email hello@awakenedlondon.com or write to 17 Green Lanes, London N16 9BS.